Today I’m going to show you what to do when you need to reset your Hotmail password. But you don’t have access to your security contact information such as your cell phone or an alternative email address.
If you’ve forgotten your password, you can click I forgot my password link at the bottom of the screen.
Click I forgot my password and click Next.
You’ll be prompted for the CAPTCHA to make sure that we can verify you are not a bot and you are a human.
If you do not have an alternative email, phone number or the Authenticator app, that Microsoft can send a code to or if you cannot use any of the password reset options. Select I do not have any of these on we need to verify your identity screen.
Follow the steps to access the online account recovery form. You can select I do not have any of these, click Next.
The email that you’re being asked for here is not the email that you’re trying to recover, click Next.
To make sure that we have the correct email, we will need to send a code to the address and ask you to enter it, click verify.
Next, you will go through the form with a series of questions, some of the tips for filling out the form.
Then Answer as many questions as you can and provide as much information as possible.
Use the information provided when you first created your account or when you last updated it. Submit the form from a computer that you frequently use.
And keep in mind that your email address may be country specific.
For example, if you created your account in England, your domain would be hotmail.co.uk instead of Hotmail.com.
After you reset your password go to account.microsoft.com and sign in. Then Click security and click update security information.
And there are a number of ways to secure your account. And Microsoft highly recommends you to have more than one.
We also recommend that if you are concerned that someone may have access to your account, check for unfamiliar charges on your account for your bank statement.
To learn more about how to review charges on your Hotmail account, follow my website.